Our Mission Statement

Our Vision

To provide a level of unrivalled expertise when it comes to client service and through this, focus on building solid relationships with buyers and sellers in our market.

Our Goals

To provide the highest calibre of service and professional advice in an approachable manner assuring we are your first choice as agents and confidants.

Our Values

Align our efforts with the expectations of our clients

Listen to and anticipate the needs of our clients

Be easy to do business with

Deliver on our commitments

Give the very best personal attention to the smallest details

Privacy Policy

Privacy / Collection Notice



Last updated: January 2016

The notice is provided to you pursuant to the obligations placed upon this real estate agency and other organisations by the Privacy Act, 1988, and the associated Australian Privacy Principles (APPs).

It is important that readers of this statement note that we may change our collection notices from time to time as part of our commitment to ensuring that we comply with all of our obligations under the APPs. Persons who access this real estate agency's internet site are urged to check to see whether we have amended our collection notices by returning to this site from time to time. To assist in this process, the date of the last update to this collection notice is recorded at the top of this statement.

Legal requirements to collect information

This real estate agency may, from time to time, be required to collect information as a consequence of legal requirements upon us to collect information. Examples of these requirements included information that we are obliged to collect under the Real Estate and Business Agent's Act, 1978, such as details for listing authorities, and information under the Residential Tenancies Act, 1987, such as a tenant's details for a lease.

What Is Personal Information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: drivers licence details, names, addresses, email addresses, mobile, phone and facsimile numbers.

How Do We Collect Personal Information

This Personal Information is obtained in the many ways listed below: including in person at open homes, via written correspondence, by telephone and facsimile, by email, via our website www.coastlineagency.com, from media and publications, from other publicly available sources, from cookies and from third parties.

From individuals, agents and representatives (eg. lawyers, settlement agents, accountants, financial advisers, banks);

By buyers, sellers, lessors, tenants or other users of our services or, alternatively, by potential users of those services;

Through our website www.coastlineagency.com;

By telephone and facsimile

Through publicly available information services (eg. social media, local councils, RP Data (land titles records), telephone white pages, internet records);

When individuals participate in competitions or surveys conducted by the real estate agency (or third parties, on our behalf) including, but not limited to, surveys relating to the quality of our services provided and surveys relating to real estate matters;

From media and publications

From databases kept by third parties regarding individual's rental histories;

From other real estate agents (eg. when the agency is involved in a conjunctional sale of land or when we act for a buyer in a transaction);

From forms used by us as part of the delivery of our services (eg. listing authorities, property reports, leases, leasing applications)

From cookies and from third parties.

We don’t guarantee website links or policy of authorised third parties.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Why Do We Collect Personal Information

We collect information to enable us to provide services in connection with the sale and/or leasing of properties and/or businesses;

We collect information to provide advice to customers and prospective customers with respect to real estate and/or business agency matters;

We obtain information to assist us in the valuing, selling and/or leasing of properties and/or businesses;

We collect information to assess applications for residential and commercial tenancies;

We obtain information to assist us with marketing the services of the agency;

We collect information to enable us to advise our clients of additional information or services supplied by us (or by third parties) that may be of interest to them;

We provide personal information to our contractors, who provide us with services to assist us with conducting our business;

We collect information to enable us to efficiently manage our business;

We collect information to assist with our delivery of services via the internet;

We provide information to the Real Estate Institute of NSW and other providers of real estate internet services to enable us to market properties, promote our services and conduct our business through the internet;

We collect information for research and statistical purposes;

We provide information to conveyancing services, property settlement agents and/or financial advice and services.


"Cookies" are pieces of information that websites transfer to an individual computer's hard drive for record keeping purposes. That "cookie" assigns a unique identification that allows a website to recognise you when you return to that site.

This real estate agency uses cookies so as to collect aggregated site-visitation statistics. The use of cookies also enables persons to login to their accounts with us and to personalise their experience when browsing our site. This enables us to ensure that we manage our website effectively so as to provide relevant content to those who access the site. We do not track an individual's use of the Internet by using cookies and do not otherwise use these tools to obtain personally identifiable information regarding an individual.

Most Internet browsers enable individuals to refuse to accept cookies. If an individual exercises such a choice you will still be able view most of the text on this Internet site. However, you will not experience a personalised visit.

IP Addresses

Whenever you use our website, and many other websites, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address" and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access its site except where the user has specifically provided it with information about itself, in which case we also record the user's IP address for security purposes.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Consequences to an individual if information not provided

Should a person object to this real estate agency collecting information about that individual via its website or otherwise, we may not be able to provide its services as effectively, or at all, to that person. Further details may be obtained regarding these consequences by contacting our Director.

Disclosure of personal information

We may disclose personal information in the following circumstances:

We provide personal information to our contractors, who provide us with services to assist us with conducting our business;

We provide information to the Real Estate Institute of NSW and other providers of real estate internet services to enable us to market properties, promote our services and conduct our business through the internet;

We disclose information for research and statistical purposes;

We may disclose information to tenancy database providers, in circumstances where we reasonably believe those providers comply with their obligations under the APPs;

We may store information on data storage facilities provided by third parties.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files that will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Coastline Agency will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Privacy Policy Complaints and Enquiries

We maintain a privacy policy in compliance with our obligations under APP. This privacy policy may be viewed at our open home inspections or a copy may be obtained by contacting our Director.

317 Malabar Road, MAROUBRA NSW 2035 Coastline Agency

02 9349 8000